Frequently Asked Questions
HOW CAN I REGISTER TO BRICUPSTORE.COM?
To visit our catalogue the registration is not required.
To buy and process your order, the registration to the website is mandatory.
Please register and set your password.
You can use your account to:
Change your personal details
View all your orders
Track your open orders
Contact our After-Sales Service
Forgot your password? Fulfill the form or write an email to info@bricupstore.com
HOW TO CHANGE YOUR EMAIL ADDRESS?
Log-in to your customer account, with email and password
Click on PERSONAL AREA / ACCOUNT, and then “CHANGE MY EMAIL”
METHODS OF PAYMENT
CREDIT OR DEBIT CARD
PAYPAL
DIGITAL PAYMENTS (other providers)
BANK TRANSFER (the order will be processed only after the transfer)
WHERE I CAN FIND MY INVOICE
Log-in to your customer account, with email and password
Click on PERSONAL AREA / ACCOUNT, and then “CHANGE MY EMAIL”
I WANT TO CANCEL MY ORDER
To cancel your order, you have 7 calendar days from the date you received your product to exercise your right to cancel. Once this period has expired, the seller will not be under any obligation to accept your request.
After the request date, the customer has 10 calendar days to return the item, covering entirely the cost of the return shipping
To address the cancellation, please write an email to info@bricupstore.com, specifying:
ORDER NUMBER
MOTIVATIONS BEHIND THE REQUEST
The item must be unused, in its original packaging and in good and resalable conditions, otherwise It won’t be possible to accept your request
WHAT HAPPENS IN CASE OF DAMAGED OR INCOMPLETE ITEM?
Within 7 calendar days from the product reception, write an email to info@bricupstore.com, specifying:
ORDER NUMBER
“DAMAGE or INCOMPLETE DELIVERY” in the object of the email
MOTIVATIONS BEHIND THE REQUEST
PHOTOS AND OTHER ATTACHAMENT AS PROOF OF DAMAGES
We will do our best to find the best solution to grant your satisfaction.
To correct process your claim, please:
Don’t throw away your item, before 30 days from the reception
Don’t make any repairs
To monitor the status
Within 7 calendar days from the product reception, write an email to info@bricupstore.com, specifying:
ORDER NUMBER
“DAMAGE or INCOMPLETE DELIVERY” in the object of the email
MOTIVATIONS BEHIND THE REQUEST
PHOTOS AND OTHER ATTACHAMENT AS PROOF OF DAMAGES
We will do our best to find the best solution to grant your satisfaction.
To correct process your claim, please:
Don’t throw away your item, before 30 days from the reception
Don’t make any repairs
To monitor the status of your request sign in to your customer account, using email and password, and look for your order number.
As seller, we will be responsible for the cost of the return shipment; our operator will contact you to arrange all the details
For each defective item, you can request a solution from the following list:
Product replacement;
Refund;
Receiving the missing parts;
Please note:
Your choice will be considered once your claim has been examined and in accordance with the seller's legal conditions.
In the event that a manufacturing defect is confirmed during expert assessment, and even if you have requested a refund, regulations allow us (the seller) to choose to repair or exchange your product. If unable to provide either solution, we will refund your order.
of your request sign in to your customer account, using email and password, and look for your order number.
As seller, we will be responsible for the cost of the return shipment; our operator will contact you to arrange all the details
For each defective item, you can request a solution from the following list:
Product replacement;
Refund;
Receiving the missing parts;
Please note:
Your choice will be considered once your claim has been examined and in accordance with the seller's legal conditions.
In the event that a manufacturing defect is confirmed during expert assessment, and even if you have requested a refund, regulations allow us (the seller) to choose to repair or exchange your product. If unable to provide either solution, we will refund your order.
REFUND: HOW AND WHEN?
To monitor the status of your request sign in to your customer account, using email and password, and look for your order number.
Once your reimbursement will be approved, the seller will activate all the procedures to run the process in the fastest way.
You will receive your refund via the same payment method you used when first placing your order.
The timing for the transfer will be variable, depending on the initial payment choose.
PERSONAL DATA
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